The Incense Matches

Jewitches is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.). Always check your local import laws, as certain countries will require that you pay import fees (example: 20% of the price of the parcel)

Once a package is labeled delivered/left notice at the delivery address, Jewitches is unable to return/refund/replace/exchange product.

If a package is returned to sender, it is the policy of Jewitches to wait until the package has been physically, successfully returned to Jewitches before resending to customers. If the reason for return (incorrect address/failure to pick up from post office/pay import fees, etc) is not on the part of Jewitches, a secondary shipping payment may apply on a case by case basis.

If you notice your package has not arrived in a timely manner, please reach out using the contact box and include your order number.