SHOP FAQ
I'm not Jewish, can I still shop here?
Of course! The shop, while curated by and for Jews, is open to all.
We ask that you use discernment and respect regarding culturally and religiously significant items. Items like the Havdalah kit, a Jewish ritual, are made for Jewish ritual, which are for Jewish people.
Where is the shop?
We're located at 22311 Ventura Blvd, Suite 105, Woodland Hills, CA 91364 in Los Angeles, CA!
How much of an herb do I get?
Our herbs are sold by weight -- you will receive one ounce per order.
Who made your logo?
Our stunning logo was designed by Ezra Rose of SheydGarden. Ezra (they/them) is an illustrator, zinester, & multi-disciplinary creator whose work you can see here.
Where are your products made?
We're proud to source our items from across the Diaspora.
House-made Jewitches products are made on Tongva Land, also known as Los Angeles.
Do you do gift orders?
All packages include a packing slip. This includes both the shipping and billing addresses, names, and included contact information (like email). If you want to include a note, do so at checkout. Any notes sent after by email or via the contact button are not guaranteed.
I DM'd you on Insta, but you didn't respond...
Due to a huge influx of DM's, we do not conduct shop business over Instagram DM's. It's much too difficult to keep orders/emails/accounts clear over DM's, so if you need to reach us, please do so via our chat box!
The chat box skips the email inbox & allows us to easily respond when appropriate!
I emailed you, but you didn't respond...
We always recommend reaching out to us via our chat box here on the website (should be in the bottom right corner!)
This means that there is no chance of your email being lost in spam.
But remember: we reserve the right to choose who and what to respond to. This is a micro-business, not Amazon - and we're people!
Please keep in mind that I am not your rabbi, therapist, or confidant. Please do not send any personal information or graphic depictions. Thank you for understanding
I think a scammer DM'd me for a tarot reading..
You're probably right! We will never DM you for a tarot reading.
Our only accounts: @jewitches @diasporicmagic
No numbers, no double letters, no underscores or punctuation.
Where is the deck?
Our deck has gone through its last printing. We hope to bring out new decks soon!
Shipping & Returns
How long until I get my order?
Jewitches is a micro-business which means we take longer than Amazon or Target to your order packed. We are currently experiencing 2-14 days of processing time.
How do I track my order?
You can check your confirmation email for your order number and then use the chat box to get an update! As soon as your order ships, you will receive an email confirming it has shipped. Make sure to check your junk or spam folders as it can sometimes be sorted there due to the fact that they are automatically sent out.
I used Priority Shipping, where is my order?
Priority Shipping refers to how fast USPS gets your order to you!
We have a 2-14 day processing time from when you place your order until it gets to USPS.
my package is lost!
Regrettably, after your parcel departs our possession and is in the custody of the carrier, we cannot assist in retrieval.
As much as we wish we could replace every missing parcel, we are unable to do so at our current scale.
It is recommended to contact your chosen shipping partner (USPS, UPS, FedEx, etc) and initiate a claim with them.
It says 'delivered', but it isn't here.
Sometimes our shipping service marks packages as delivered early, up to three to five days, before the package reaches you. This could be because the package moved through customs and is transferred to a local postal service, a manual mistake, or more. We ask that you are patient with your postal service and give them a day or two to deliver, as this has happened with nearly all packages we have been contacted about as being prematurely marked as delivered.
If the package still has not been delivered, please contact USPS (or the selected shipping service) to see if they can find your package via the tracking number.
Once a parcel is marked as successfully delivered, we are no longer able to assist in retrieving the package. At that stage, the carrier (USPS, UPS, FedEx, etc.) handles delivery and any potential claims.
While we do insure our parcels, those claims rely on the delivery status recorded by USPS. Because this shipment was marked as successfully delivered, the carrier would not consider it eligible for an insurance claim.
While we always wish we could replace every missing parcel, we are unfortunately unable to do so at our current scale, and claims typically need to be initiated directly with the shipping provider.
Do you ship internationally?
We offer international shipping to select countries and advise customers to be aware of potential customs and duties fees.
- Duties and Taxes: Import duties, taxes, and brokerage fees are the buyer's responsibility and are not included in the product price or shipping costs.
- Checking Costs: Customers should consult their country's customs office to determine any additional costs before placing an order.
- Regulations and Restrictions: Buyers are responsible for understanding their country's import laws and regulations, and by placing an international order, they agree to comply with them.
- Non-Acceptance or Seizure: If a package is seized or abandoned due to the buyer's refusal to pay duties/taxes or other local law issues, the seller is not responsible for losses, product value, or shipping refunds. The buyer is also responsible for return shipping costs in these situations.
- Falsifying Information: Sellers are legally required to declare the accurate value of items on customs forms and cannot mark orders as "gifts" or undervalue them to avoid customs fees.
We currently offer international shipping to the following areas:
Canada
Australia
New Zealand
Can I get a refund/return?
As we're a micro-business, we do not currently give refunds or allow returns. In the event of a damaged product, please email us and we will find a solution!